Shipping
Agony + Ecstasy Ibiza are dedicated to having your artwork delivered as quickly and efficiently with regular communication and approximate delivery dates either by DHL Express or private courier. We regularly ship mainly from Ibiza or directly from the artist.
If you have any queries regarding shipping, delivery dates, or general enquiries, please get in touch with us at info@agonyandecstasyibiza.com
IBIZA DELIVERY - Complimentary
UK DELIVERY
Free standard delivery on most orders over £50.
Orders £50 and under will be charged £7.50 for standard delivery.
If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require a £15.00 fee to be paid before items are re-sent.
Once your payment has been processed, we aim to have your order dispatched within 7 days.
Orders with framing included will take longer; please allow an additional 3-4 weeks for framing prior to dispatch.
UK orders will be sent with UPS/Royal Mail with the relevant level of insurance.
Where items are unique or made to order, there may be longer lead time on your purchase and we will contact you if this is the case.
Framing orders will be sent at extra cost due to size, fragility, and weight. Please contact us for individual delivery quotes for any orders with framing.
We offer DHL Express shipping
We regret that we do not ship framed artworks internationally from Ibiza however we may be able to send the piece direct to your local framist in your country, please do email us for enquiries.
All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Agony + Ecstasy Ibiza is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
The gallery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim. They will need to see the box and artwork to launch their investigation. We know most shipping companies use any excuse to avoid paying claims, and so In the case that you receive damaged product we're ready to create a new painting for free or refund the money. But only after we receive the original item back.
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.